Service Policy

1. Service Overview

At Light Lounge Home, we are committed to providing exceptional service for all your lighting needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@lightloungehome.com
• Phone: +1 613-232-9183
• Address: 43 Bower St, Ottawa, ON K1S 0K2, Canada

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 4:00 PM EST
• Sunday: Closed

3. Lighting Installation Services

3.1 Available Services

• Chandelier and pendant light installation
• Recessed lighting installation
• Wall sconce mounting
• Outdoor lighting setup
• Smart lighting system integration
• Electrical wiring and upgrades

3.2 Service Timeframes

Standard installation services typically require:

• Initial consultation: 1-2 business days
• Basic installation: 2-4 hours
• Complex installations: 1-2 business days
• Custom lighting projects: 3-7 business days

4. Repair Services

4.1 Types of Repairs

• Electrical troubleshooting
• Wiring repairs and replacement
• Fixture restoration
• LED component upgrades
• Switch and dimmer repairs
• Smart control system diagnostics

4.2 Repair Process

1. Initial assessment and diagnosis
2. Cost estimate provision
3. Customer approval
4. Repair execution
5. Quality testing
6. Customer verification

5. Warranty Services

5.1 Standard Warranty

All new lighting fixtures purchased from Light Lounge Home include:

• 30-day satisfaction guarantee
• 1-year warranty against manufacturing defects
• 90-day warranty on repairs
• Free component replacement for missing pieces (reported within 7 days of purchase)

5.2 Extended Warranty Options

• 2-year extended protection plan
• Priority repair service
• Annual maintenance check
• Discounted repair services

6. Professional Design Services

6.1 Consultation Services

• Lighting plan development
• Space analysis and recommendations
• Energy efficiency assessment
• Color temperature planning
• Smart lighting integration planning

6.2 Design Process

1. Initial consultation and site visit
2. Design concept development
3. Product selection assistance
4. Installation planning
5. Project execution
6. Final adjustment and optimization

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all installations and repairs
• Comprehensive testing before project completion
• Detailed documentation of all services performed
• Follow-up quality checks
• Customer satisfaction surveys
• Continuous service improvement based on feedback

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Schedule an assessment if required
4. Review and approve service quote
5. Confirm service appointment

8.2 Required Information

• Product details and model numbers
• Purchase date and location
• Detailed description of issues or requirements
• Preferred service timeline
• Property access information

9. Service Pricing

9.1 Assessment Fees

• Basic assessment: Complimentary
• Detailed assessment: Starting at $75
• Expert consultation: Starting at $150

9.2 Service Rates

• Standard installation: Based on fixture type
• Basic repairs: Starting at $85/hour
• Complex repairs: Starting at $125/hour
• Design services: Custom quoted per project

10. Updates to Service Policy

Light Lounge Home reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.