Shipping Policy

Free Shipping in Ottawa

At Light Lounge Home, we are pleased to offer complimentary delivery service within Ottawa for all orders. Our local delivery service operates Monday through Friday, ensuring your lighting fixtures reach you safely and promptly.

Shipping Coverage

  • Free delivery within Ottawa city limits
  • Shipped from our Ottawa showroom
  • Professional handling and packaging
  • Tracking provided for all shipments
  • Delivery confirmation required

Delivery Timeline

  • Local Ottawa Delivery: 1-2 business days
  • Greater Ontario: 2-4 business days
  • Rest of Canada: 5-7 business days
  • Order Processing: 24-48 hours

Please note that custom or special order items may require additional processing time.

Shipping Methods

We partner with trusted Canadian carriers to ensure safe delivery of your lighting fixtures:

  • Local Ottawa deliveries: Our specialized delivery team
  • Provincial/National shipping: Purolator or Canada Post
  • Oversized items: Dedicated freight service

Tracking Your Order

Once your order is processed and shipped, you will receive:

  • Order confirmation email
  • Shipping confirmation with tracking number
  • Delivery notification

Track your package status through our partner carriers' websites using your provided tracking number.

Shipping Costs

  • Ottawa (Local): Free delivery
  • Ontario: Calculated based on weight and dimensions
  • Other Provinces: Calculated at checkout

Special Handling

Some lighting fixtures require special handling:

  • Chandeliers and large fixtures
  • Custom-made pieces
  • Fragile or delicate items

Our team will contact you to arrange suitable delivery options for these items.

Delivery Instructions

Please note:

  • Someone must be present to receive and sign for deliveries
  • Inspect items upon delivery before signing
  • Report any damage immediately
  • Keep all original packaging for returns

Contact Information

For shipping inquiries:

  • Phone: +1 613-232-9183
  • Email: ask@lightloungehome.com
  • Address: 43 Bower St, Ottawa, ON K1S 0K2

Shipping Delays

While we strive to meet our delivery timelines, delays may occur due to:

  • Weather conditions
  • Holiday periods
  • Supply chain disruptions
  • Carrier delays

We will notify you of any significant delays affecting your order.